This document (together with the documents referred to on it) tells you the terms and conditions on which we supply memberships and you become a member of The Family Pass (Members Club). Further details regarding Family Pass and the Members Club can be found on our website (our site). Please read these terms and conditions carefully and make sure that you understand them, before registering for membership from our site or Family Pass app (our App) and becoming a member of our Members Club. You should understand that by registering for membership you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please make a special note of condition 4 of these terms and conditions:

You can apply to become a member of our Members Club set out below. Please note that a Family Pass membership is an ongoing subscription service and will automatically renew at the end of your initial membership term at the stated fee at the time of registration. You can cancel your membership at any time in accordance with the relevant terms and conditions but otherwise, your membership will continue to renew towards the end of each subsequent term until it is cancelled in accordance with these conditions. Automatic renewal applies to all members where you have provided us with payment details.

Our site is operated by Family Pass, a trading name of Digital Rewards Group and a company registered in England and Wales with company number 08924065 and with our registered office at Charter House, Woodlands Road, Altrincham, WA14 1HF. This is also our main trading address. Our VAT number is 201106976.

Annual membership

(a) Your membership will commence when your application is made (either through our site or via our App).

(b) It is important that you cancel your membership during your membership period if you do not wish to continue your membership as subscription payments are automated and non-refundable. You may still cancel your membership at any time to prevent any future payment being taken. Your membership will remain active until the membership expiry date. Cancellation is quick and easy to process in the members area of the website. Once cancelled you will receive a cancellation email and reference number, and all payment details we hold will be deleted.

In each instance you will receive email confirmation of cancellation of your account from us together with a cancellation reference number for your records. If you do not receive an email, your cancellation was not properly placed and, therefore, not processed. Please request proof of postage for cancellations made in writing. There is no cancellation fee applicable. If you are unsure when your membership expires please log into or check your membership card for the expiry date.

It is possible to cancel future payments at anytime during your membership, however as all payments are automated it is not possible to issue refunds once payments are processed. If you didn’t cancel your membership before your payment was processed you can cancel any future payments by visiting the members area on the website, and still enjoy all of our great offers until your membership term expires.

Please note that all Chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud.

Your Family Pass membership and the use of your Family Pass membership card is subject to the following conditions:-

Please note that:

6. Our Partners and use of your membership card

With regards to our Partners and the use of your membership card we ask you to note and ensure that you comply with the following:

Please note: these terms and conditions and foregoing liability disclaimer, do not affect mandatory legal rights that cannot be excluded under applicable law.

Applicable laws may require that some of the information or communications we may send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be addressed to our Operations Director at Family Pass, Charter House, Woodlands Road, Altrincham, WA14 1HF. We may give notice to you at either the e-mail or postal address you provide to us when registering, or in any of the ways specified in condition 8 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

These terms and conditions shall be governed by and construed in accordance with English law. Any dispute arising from, or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.